On A Roll... Another 25 Words...

Oh, what the heck? Here's another "25 Words of Social Media Wisdom"

"20% of clients provide 80% of referrals. Each referring client is Golden Fuel - worth 16x non-referrers. So do unto them as they unto you."

Submitted to Liz Strauss' "25 Words of Social Media Wisdom" Project.

25 Words of Social Media Wisdom - Submission

"Good fences make good neighbors." But small gardens.




Don’t wall yourself in. Connect with your customers and neighbors who are talking about you right now.


Submitted to Liz Strauss' "25 Words of Social Media Wisdom" Project.

Do Local Businesses Need a Social Media Strategy?

They do if they want to grow like crazy!

Business finds success through social networking Play video

(Excerpted from 7/28/2009 NECN report by Peter Howe) - Louis E. Page Inc. , a 116-year-old Massachusetts company is proving to be a raging success story for how to use social networking and other online tools to increase sales and sales leads.

The company supplemented its mailed-out catalog and ads in specialty magazines with a website about five years ago, but the big breakthrough came last December, when Duncan Page added a blog that he calls The Fence Post.

Since then, he has had an 850 percent increase in sales leads.

One article Duncan wrote was about how to use something called woven wire fencing to build a horse paddock. Guess how many people have downloaded it? More than 1,500.

Page said his typical blog post is "just an article about the products. We don't say you should buy this from us. We don't really refer to ourselves at all. It's really important to the whole marketing effort to blog and sort of become known as an authority and a trusted authority on what you're selling.''

"One of the things I've learned is that it really works,'' Page said. As Louis Page & Co. enters its 117th year, the namesake's grandson's looking ahead ... to video blogging. "I would like to get into video, is one thing, because that's very effective to be able to actually show somebody rather than have to write and describe it with words.''

My Take

What a perfect illustration of a trusted, established business using social media to leverage its reputation and its profile among its customers and prospective customers.

"I washed my windows and I liked it?!" - Guest Editorial

Linda Pulford, owner of New Hartford-based Farmington Valley Organizing offers this great motivational piece in today's FVO newsletter.

I hate to wash windows! I have 47 of them and I usually just get streaks. I always put window washing on my gift wish list. But, it never materializes.

So, after pollen season passed, I had no excuse. Why couldn't I get it done? It was too big and overwhelming a chore. So, I had to work really hard at getting started. First I thought I would just do the insides. Still, too many windows. Then I thought about just doing the downstairs (29). Still too many. Then I thought, maybe just the insides of the kitchen windows (5). OK, deal.

I sometimes tell my clients to put on music they love to help energize them for a task. I needed all the energizing I could get, so I put on a Doo Wop CD.

I had tried the newspaper tip before with streaky results. But, just heard the ladies from "How Clean is Your House?" say the papers must be at least 2 days old to work. Who knew? I used some old newspapers and window cleaner and it worked great! The rough papers took the film off the windows quicker than a soft cloth. After I cleaned them with newsprint, I just ran a clean
paper towel into the corners.

I was having such success, I kept going... All the insides of the downstairs windows (29). The music played a big part. It's hard to have a bad time while listening to "I love a girl named ramma lamma lamma lamma lamma ding dong!"

What does this have to do with organizing?

One reason you are not getting organized is because the task is too big and overwhelming. Whatever it is, breaking it down into a very small piece will work.

* If it's the office, just start with one small part of your desk.

* If it's a pile of papers, just start with one inch.

* If it's a storage room, just start with one square foot.

Get the idea? It works. And don't forget the music!

Linda has been a YouGottaCall.com Member & Trusted Service Provider since March 2008. She was the first TSP to gain a new client by a YouGottaCall.com Member referral. Please visit FVO's YouGottaCall.com page - or you may reach Linda at 860-558-1747.

My Take on "Does Facebook local ad biz help advertisers?

Adotas may be missing the bigger picture when it comes to pronouncing Facebook ads a waste of money for small businesses.

Excerpted from "Facebook soaks up local ad biz, does it help the advertisers?" (July 17, 2009):

"74 percent of Facebook's ad revenues is from local businesses, according to Borrell. What are advertisers getting for this? Facebook’s best bet is as a portable data warehouse as advertisers ask for targeted buys, but considering the far flung nature of social networks, it seems wasted money for local businesses."

My Take

"considering the far flung nature of social networks, it seems wasted money for local businesses."

Far flung - perhaps. But local too. As more 30-60 year olds get onto Facebook - which they're doing - their local neighbors, friends, and trusted businesses will be on as well.

Local businesses get most of their business from word-of-mouth now. The local ad market, estimated at $100B, is primed to mine the communal knowledge of trusted local relationships.

Watch Your Eyes - Does Social Media Lower Our Guard Against Ad Overexposure?

Excerpted from 7/16/2009 MediaPost article"Eye Tracking Study Reveals Search Going Social"

Marketers face the constant challenge of keeping up with and understanding consumer search behavior. An eye tracking study conducted by Oneupweb on Facebook, Twitter and YouTube by a digital marketing company reveals trends about the way people interact with paid ads in social media sites.

Oneupweb found that not only do people spend time viewing paid ads on social networks, but they often looked at the ads more quickly once they landed on the search results page. For example:
- 65% of participants engage with sponsored ads within the first 10 seconds of their search.
- survey participants revealed they log into Facebook

• 29% several times daily
• 39% every day
• 17% weekly
• 17% less than 3 times per month.

Contrary to expected behavior, the participants viewed the sponsored ads prior to viewing the second and third results. The Oneupweb study indicates similar behavior was observed throughout the YouTube search.

The study conducted with 25 survey participants was done from late June through early July.

My Take

Users of social media sites exhibit more interest in ads on social sites than non-social sites. Sponsored ads are viewed at a higher than expected rate, demonstrating that social media users are more open to being influenced by advertising they know is paid for.

Although paid-for advertising does not take full advantage of the crowd-wisdom potential of social media, this study indicates that social media users are more ready to be influenced, perhaps as a result of their elevated trust levels for social media content.

Seth Godin's 3:1 and 1:5 Principles

Excerpted from Seth Godin's Blog "Gotcha" (7/15/2009)

"There are lots of things you can do to make the sale. They often are precisely the opposite of what you should do to generate word of mouth. I know, you can't have word of mouth unless you have a sale, but a sale that leads to pain is hardly worth it.

"My rule of thumb is this: every person you turn away because your product or service isn't right for them turns into three great customers down the road. Every bad sale costs you five."

My Take

Acquiring the right customers is the key to your profitability.

Success breeds success. Happy customers result in more happy customers.

So stop spending your time hunting for bad customers via expensive, traditional advertising. Use your network of satisfied customers and friends as a "Connection Engine"(tm) to find - and be found by a better clientele that provides a recurring source of qualified referrals.